Authenticity Guarantee

We stand behind every item we sell. All products at VetNourish are 100% authentic, sourced from authorized distributors and verified suppliers. Here’s how we ensure it:

How We Source

  • Authorized distributors / brands: We purchase directly from brand owners or licensed distributors only.
  • Batch & lot control: Every inbound shipment is recorded with lot/date codes for traceability.
  • Temperature & storage: Treats and supplements are stored with moisture control and first-in-first-out handling.

How We Verify

  • Packaging & labelling: We check seal integrity, print quality, and regulatory marks.
  • Documentation: Invoices, import documents, and brand confirmations are kept on file.
  • Random checks: Periodic inspections against brand guidelines and known counterfeits.

If You Suspect an Issue

If you believe a product may be incorrect, damaged, or not as described, please contact us within 48 hours of receipt and include:

  • Order number and product name
  • Photos of outer box, inner packaging, labels, and the shipping label
  • Lot/batch code (if printed)

We will investigate with the supplier/brand and provide a replacement or refund according to findings.

Contact Us

We do not source from parallel or grey-market channels. Brands and distributors available on request.