Contact & Support

We’re here to help—product questions, order changes, tracking, or anything else. Reach us via WhatsApp or Email below.

Quick Contacts

Response Time

We reply within a few hours during business hours (09:00–22:00 GMT+8, Mon–Sun). Complex cases may take longer.

For Urgent Order Changes

For urgent changes (before dispatch), please provide the following via WhatsApp:

  1. Order number
  2. Name & phone number
  3. Requested change (e.g., new address)

We’ll do our best to intercept before the parcel is handed to the courier. Once shipped, reroute fees may apply.

Common Requests

  • Where is my order? Check your email/SMS for the tracking link. Tracking may take up to 24 hours to update after dispatch.
  • Damaged / missing items: Report within 48 hours of delivery with photos of the outer box, packaging, labels, and shipping label.
  • Product advice: Tell us your pet’s age, weight, and any sensitivities—our team will suggest safe options.

Helpful Links

Privacy

We only use your contact details to support your order or answer your questions. For more information, see our Privacy Policy.